Shipping Policy

Last updated: August 20, 2026

APEX provides free tracked shipping with every APEX cookware set.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed.

Orders placed on weekends or public holidays begin processing on the next business day. Processing time is separate from the estimated delivery time.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• United States: 7–12 business days

• Canada: 7–12 business days

• United Kingdom: 8–14 business days

• Selected European destinations: 8–14 business days

These are estimates and not guaranteed delivery dates. Customs processing, carrier delays, severe weather, public holidays and other circumstances outside our control may affect delivery.

Free Tracked Shipping

Free tracked shipping is included with every Silver, Gold and Platinum cookware set displayed on our official product-selection page.

There is no minimum order value required for free standard shipping on eligible APEX cookware sets.

Any optional expedited delivery service, when available, will be displayed separately at checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking information can take up to 72 hours to update after the parcel has been handed to the carrier.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us immediately at contact@apexmy.com. We cannot guarantee that an address can be changed after an order has entered processing.

Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

Customs, Duties and Taxes

Applicable taxes, import duties or customs charges will be displayed at checkout where supported.

When these charges are not collected during checkout, the destination country may require the recipient to pay them before delivery. Requirements vary by country and are determined by local authorities.

Delayed Orders

If your tracking information has not updated for more than 7 business days, contact contact@apexmy.com with your order number.

We will review the shipment with the carrier and provide the available next steps.

Lost Packages

If tracking indicates that a package was delivered but you cannot locate it:

1. Confirm the delivery address shown in your order confirmation.

2. Check with household members, neighbours and the carrier.

3. Contact us at contact@apexmy.com.

When a shipment is confirmed as lost, APEX will provide an appropriate replacement or refund after completing the carrier investigation.

Damaged Deliveries

If your order arrives damaged, contact us within 7 days of delivery at contact@apexmy.com.

Please retain the packaging and provide clear photographs of the shipping box, label and affected items. This information helps us resolve the issue promptly.

Split Shipments

Some orders may arrive in more than one package. When this happens, each package may have separate tracking information. You will not be charged additional shipping fees.

Contact Us

For questions regarding delivery or tracking:

APEX Customer Support
Email: contact@apexmy.com
Support hours: Monday–Friday, 9:00 AM–6:00 PM GMT-3