Refund & Return Policy

Last updated: August 20, 2026

At APEX, we want you to feel confident about your cookware purchase. Every APEX cookware set is covered by our 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

You may request a return within 30 days of the date your order is delivered.

The cookware may be carefully inspected and reasonably tested. However, all pots, pans, lids, accessories and components included with the set must be returned.

Products showing damage caused by misuse, excessive overheating, improper cleaning, neglect, modification or accidental damage might not qualify for a full refund.

This policy is in addition to any consumer rights provided by the laws of your country or region.

Starting a Return

To request a return, contact us at:

Email: contact@apexmy.com

Please include:

• Your full name

• Order number

• The email address used for the purchase

• The reason for your return

• Photographs, if the product arrived damaged or incorrect

Do not send your order back without first contacting our support team. Once your request is approved, we will provide return instructions and, where applicable, a prepaid return label.

Return Shipping

Approved returns made within the 30-day guarantee period include return shipping at no additional cost to the customer.

The customer is responsible for packaging the cookware securely and returning every component included with the original set.

Damaged, Defective or Incorrect Orders

Please inspect your order after delivery.

If an item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery. Include photographs of the product and its packaging so that we can review the issue promptly.

When a claim is approved, APEX will provide an appropriate replacement or refund at no additional cost.

Refunds

Once the returned order has been received and inspected, we will notify you by email.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

APEX cannot issue refunds to a payment method different from the one used for the original purchase.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at contact@apexmy.com.

We will make every reasonable effort to help, but orders that have already been processed or dispatched cannot always be cancelled. If the order has shipped, the regular return process applies.

Items Not Eligible for Return

A return may be declined when:

• The request is submitted more than 30 days after delivery

• Components from the set are missing

• The product has been modified

• Damage was caused by misuse, neglect or improper care

• The purchase cannot be verified

Contact Us

For questions about returns or refunds, contact:

APEX Customer Support
Email: contact@apexmy.com
Support hours: Monday–Friday, 9:00 AM–6:00 PM GMT-3