Terms of Service

Last updated: August 20, 2026

1. Overview

This website is operated under the trading name APEX. Throughout the website, the terms “APEX,” “we,” “us,” and “our” refer to the business operating APEX.

These Terms of Service (“Terms”) govern your access to and use of https://apexmy.net, including all information, features, products, services and purchases made through the website.

By visiting our website, placing an order or otherwise using our services, you agree to these Terms, our Privacy Policy, Refund & Return Policy and Shipping Policy.

If you do not agree to these Terms, you should not use the website or place an order.

2. Business Information

Trading name: APEX
Legal business name: [INSERT REGISTERED LEGAL BUSINESS NAME]
Business address: [INSERT COMPLETE BUSINESS ADDRESS]
Business registration number: [INSERT IF APPLICABLE]
Customer service telephone: [INSERT TELEPHONE NUMBER]
Email: contact@apexmy.com
Website: https://apexmy.net

Customer support is normally available Monday through Friday, from 9:00 a.m. to 6:00 p.m. GMT-3, excluding public holidays.

3. Eligibility

To place an order, you must:

• Be at least the age of majority in your country, state or province;

• Have the legal capacity to enter into a binding agreement;

• Provide accurate and complete order information; and

• Be authorized to use the payment method submitted with your order.

You may not use our website or products for unlawful, fraudulent or unauthorized purposes.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, set contents, prices and availability are accurate.

However, colors and finishes may appear differently depending on your screen, lighting conditions or device settings. Product packaging and minor design details may also be updated without affecting the product’s essential purpose or performance.

The exact pieces included in each cookware collection are displayed on the relevant product-selection or product page. Customers should review the complete set contents before purchasing.

We may correct typographical errors, inaccuracies or omissions at any time. If a material error affects an order already placed, we will contact you and provide an appropriate option, including cancellation and a refund where applicable.

5. Prices, Currencies, Taxes and Duties

Prices are displayed in the currency shown on the website or during checkout.

Prices may change without notice, but changes will not affect an order that has already been accepted by us.

Applicable taxes, shipping charges and other mandatory charges will be displayed during checkout where supported. Depending on the delivery country, customs duties, import taxes or local processing charges may apply.

If such charges are not collected during checkout, they may be payable by the recipient before delivery. These charges are determined by local authorities and are outside our direct control, subject to any mandatory disclosure requirements under applicable law.

Discounts, comparison prices and promotional claims apply only when displayed on the website and must be interpreted according to the conditions accompanying the promotion.

6. Orders and Contract Formation

Submitting an order is an offer to purchase the selected products.

After you submit an order, you will normally receive an automated order confirmation. This confirmation acknowledges that we received your order but does not necessarily mean that it has been accepted.

An order is accepted when payment has been authorized and we confirm that the order has entered fulfillment or has been dispatched.

We may decline or cancel an order before dispatch for legitimate reasons, including:

• Product unavailability;

• Incorrect pricing or product information;

• Suspected fraud or unauthorized payment;

• Incomplete or inaccurate customer information;

• Delivery restrictions;

• Unusually large or suspicious order quantities; or

• Circumstances preventing us from lawfully completing the order.

If payment has already been collected for an order we cannot fulfill, we will issue a refund to the original payment method.

7. Payment

Payments are processed through Shopify Payments and other payment providers displayed during checkout.

By submitting payment information, you represent that:

• The information is accurate and complete;

• You are authorized to use the payment method;

• The payment provider may validate and process the transaction; and

• The total amount shown during checkout may be charged.

We do not directly store complete payment-card details. Payment information is handled by authorized payment processors according to their security and privacy practices.

8. Shipping and Delivery

Orders are normally processed within 1–3 business days.

Estimated delivery times after dispatch are:

• United States: 7–12 business days;

• Canada: 7–12 business days;

• United Kingdom: 8–14 business days; and

• Selected European countries: 8–14 business days.

Delivery estimates are not guarantees. Customs inspections, severe weather, carrier disruptions, public holidays, unusually high demand and other circumstances outside our reasonable control may affect delivery.

Every eligible cookware set includes free tracked shipping when stated on the product-selection page.

Tracking information is normally sent by email after dispatch. Tracking systems may take up to 72 hours to display the first update.

Additional information is available in our Shipping Policy:

https://apexmy.net/policies/shipping-policy

If an order cannot be dispatched within the period communicated at the time of purchase, we will provide an updated estimate and any cancellation or refund options required by applicable law.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact contact@apexmy.com as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or fulfillment.

Where permitted by law, additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

10. Delayed, Lost or Split Shipments

Orders containing multiple products may arrive in separate packages.

If tracking has not updated for more than seven business days, or if a package appears to be lost, contact us at contact@apexmy.com. We will review the shipment with the carrier.

If the carrier confirms that a shipment has been lost, we will arrange an appropriate replacement or refund.

11. Returns and 30-Day Money-Back Guarantee

Eligible cookware purchases are covered by our 30-day money-back guarantee, beginning on the date the order is delivered.

Products may be reasonably inspected and tested. All pieces, lids, accessories and components included with the product must be returned.

Damage caused by misuse, severe overheating, improper cleaning, neglect, modification or accidental damage may not qualify for the voluntary guarantee. This does not limit any legal remedy available for a defective or misdescribed product.

To request a return, email contact@apexmy.com with:

• Your full name;

• Order number;

• Email used for the purchase;

• Reason for the return; and

• Photographs, when the product is damaged, defective or incorrect.

Do not return a product without authorization. We will provide return instructions and, where applicable, a prepaid return label.

Approved returns submitted within the 30-day guarantee period are eligible for return shipping at no additional cost, according to our Refund & Return Policy.

Read the complete policy at:

https://apexmy.net/policies/refund-policy

12. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective or different from what you ordered, contact contact@apexmy.com within seven days of delivery. Include photographs of the product, packaging and shipping label where possible.

After reviewing the request, we may provide a replacement, refund or another remedy required by applicable law.

The seven-day notification request helps us investigate shipping damage promptly. It does not remove any mandatory consumer rights that cannot legally be limited.

13. Refunds

Approved refunds are issued to the original payment method.

After a returned product has been received and inspected, the refund will normally appear within 5–10 business days, depending on the bank or payment provider.

Original shipping charges, expedited delivery charges, duties or taxes will be handled according to applicable law and the circumstances of the return.

14. Order Changes and Cancellations

Contact contact@apexmy.com as soon as possible if you need to change or cancel an order.

We will make a reasonable effort to help, but an order may no longer be changed or cancelled once it has entered fulfillment or been dispatched.

This section does not limit any statutory cancellation or withdrawal right available in the customer’s country.

15. UK and European Withdrawal Rights

Customers in the United Kingdom or European Economic Area may have a statutory right to withdraw from an eligible online purchase without giving a reason.

Where applicable, this right generally lasts for at least 14 days after delivery. APEX’s voluntary 30-day return period may provide additional time, but it does not replace or restrict statutory rights.

To exercise a statutory right of withdrawal, send an unambiguous statement to contact@apexmy.com before the applicable deadline. You may use the model cancellation form at the end of these Terms, but its use is not mandatory.

Where required by law, we will refund eligible payments, including the cost of standard delivery. Additional costs resulting from an upgraded or expedited delivery method may not be refundable.

We may wait to issue the refund until the returned goods are received or until the customer provides evidence that they have been sent back, where permitted by law.

Customers may be responsible for diminished value resulting from handling beyond what would reasonably be permitted when examining the goods in a physical store.

16. Promotions and Discount Codes

Promotions, discount codes and limited-time offers may be subject to separate conditions.

Unless stated otherwise:

• Promotions cannot be combined;

• Discount codes have no cash value;

• Codes may be limited to selected products or customers;

• Offers remain subject to product availability; and

• We may correct promotional errors or end a promotion where legally permitted.

An order will not be cancelled solely because a legitimate promotion ended after the order was accepted.

17. Product Care and Safe Use

Customers are responsible for reading and following any care and safety instructions supplied with the cookware.

Cookware should be used only on compatible cooking surfaces and within the temperature limits stated in the product documentation.

Do not leave cookware unattended over high heat. Handles, lids and metal surfaces may become hot during use. Use appropriate protection and keep hot cookware away from children.

Information provided on the website is general product guidance and is not a substitute for professional culinary, safety or medical advice.

18. Intellectual Property

The website and its original content—including text, graphics, logos, photographs, videos, design elements and software—are owned by or licensed to APEX and are protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, sell, scrape, republish or commercially exploit website content without prior written permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

19. Reviews, Feedback and Customer Content

If you voluntarily submit a review, photograph, comment or other content, you confirm that:

• The content reflects your genuine experience;

• You have the right to submit it;

• It does not infringe another person’s rights;

• It is not knowingly false or misleading; and

• It does not contain unlawful, abusive or malicious material.

You grant APEX a non-exclusive, worldwide, royalty-free license to display, reproduce and adapt the submitted content for customer-support, operational and marketing purposes, subject to applicable privacy law.

We may remove content that violates these Terms, but we are not required to publish every submission.

20. Prohibited Uses

You may not use the website:

• For fraudulent, unlawful or abusive purposes;

• To infringe intellectual-property or privacy rights;

• To submit false or misleading information;

• To introduce viruses, malware or harmful code;

• To interfere with website security or operation;

• To scrape or collect data without authorization;

• To impersonate another person;

• To make unauthorized purchases; or

• To circumvent purchase limits or fraud-prevention measures.

We may suspend or restrict access where reasonably necessary to protect customers, our business or third parties.

21. Third-Party Services and Links

Our website may use or link to services operated by Shopify, payment processors, delivery carriers, analytics providers and other third parties.

Third-party websites and services are governed by their own terms and privacy practices. APEX is not responsible for independent third-party content or services, except where liability cannot lawfully be excluded.

The presence of a link does not necessarily constitute an endorsement.

22. Privacy

Personal information is handled according to our Privacy Policy:

https://apexmy.net/policies/privacy-policy

The policy explains what information we collect, why we use it, when it may be shared and the privacy rights that may be available to customers.

23. Website Availability

We aim to keep the website accurate, secure and available. However, access may occasionally be interrupted for maintenance, updates, technical issues or circumstances beyond our reasonable control.

We may modify or discontinue website features without notice, provided that doing so does not remove rights attached to an order already accepted.

24. Disclaimer of Warranties

Nothing in these Terms excludes warranties, guarantees or remedies that cannot legally be excluded.

To the fullest extent permitted by applicable law, the website is provided on an “as available” basis. We do not guarantee that access will always be uninterrupted or that every non-material error will immediately be corrected.

Products remain covered by all mandatory rights relating to quality, conformity, fitness for purpose and accurate description.

25. Limitation of Liability

Nothing in these Terms limits or excludes liability for:

• Fraud or fraudulent misrepresentation;

• Death or personal injury caused by negligence;

• Deliberate misconduct;

• Breach of mandatory consumer rights; or

• Any other liability that cannot legally be limited.

To the fullest extent permitted by law, APEX will not be responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.

APEX remains responsible for direct losses caused by our failure to comply with these Terms where liability cannot legally be excluded.

26. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, natural disasters, transportation disruption, customs delays, strikes, government action, widespread technical failures or public emergencies.

This section does not remove any statutory right to cancel an order or receive a refund when legally required.

27. Mandatory Consumer Rights

These Terms do not replace, waive or restrict rights that cannot be excluded under the laws applicable to the customer.

Customers in the United States, Canada, the United Kingdom, the European Economic Area and other jurisdictions may have additional legal rights relating to product quality, delivery, cancellation, refunds and remedies for defective goods.

Where these Terms conflict with a mandatory consumer-protection rule, the mandatory rule will apply.

28. Governing Law and Disputes

These Terms are governed by the laws of [INSERT REGISTERED JURISDICTION], without depriving consumers of mandatory protections available under the laws of their usual country or place of residence.

Before starting formal proceedings, customers are encouraged to contact contact@apexmy.com so that we can attempt to resolve the issue directly.

Nothing in this section prevents a consumer from bringing a claim before a court, regulator or dispute-resolution body where that right is provided by applicable law.

29. Severability

If any provision of these Terms is held to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted or removed where necessary. The remaining provisions will continue in effect.

30. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

31. Assignment

Customers may not transfer their rights or obligations under an order without our written consent, except where applicable law permits otherwise.

We may transfer our rights or obligations as part of a legitimate business reorganization, sale or transfer, provided that doing so does not reduce the customer’s mandatory rights.

32. Changes to These Terms

We may update these Terms to reflect changes to our services, operations or legal obligations.

The latest version will be published on this page with the updated revision date. Material changes will apply prospectively and will not reduce rights already attached to an accepted order.

33. Entire Agreement

These Terms, together with the order confirmation and the policies referenced here, constitute the agreement governing purchases made through the website.

If a specific product page or promotion contains terms that conflict with these general Terms, the more specific terms will apply to that product or promotion, subject to mandatory law.

34. Contact Us

Questions about these Terms, an order or your consumer rights may be sent to:

APEX
Email: contact@apexmy.com
Website: https://apexmy.net
Business address: 7345 W SAND LAKE RD STE 210 OFFICE 4622 ORLANDO, FL, 32819 - UNITED STATES

Model Cancellation Form

Complete and send this form only if you wish to cancel an eligible contract. You may also send any other clear statement communicating your decision to cancel.

To:
APEX / EL COMPANY, LLC
7345 W SAND LAKE RD STE 210 OFFICE 4622 ORLANDO, FL, 32819 - UNITED STATES
contact@apexmy.com

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Product(s):

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Customer email:

Signature:

Only required if this form is submitted on paper.

Date: